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Data protection

PRIVACY STATEMENT FOR THE HELSINKI CITY THEATRE’S CUSTOMER SERVICE REGISTER

Privacy statement in accordance with Regulation 2016/679 of the European Parliament and of the Council of Europe, section 10 of the Personal Data Act 523/1999 and register of processing

This translation is here for your convenience, but the latest version of the privacy statement is always available in the original language. This translation may be old.

1. THE CONTROLLER

Helsinki Theatre Foundation/Helsinki City Theatre (Business ID 0116521-0)
First Line 2
00530 Helsinki

2. CONTACT PERSON IN MATTERS RELATED TO THE REGISTER

Olli Eljaala
Phone +358 50 379 9648
E-mail [javascript protected email address]

3. NAME OF THE REGISTER

Helsinki City Theatre’s customer service register

4. REASON FOR KEEPING THE REGISTER

A person has booked and/or purchased tickets to Helsinki City Theatre events, registered as a subscriber to Helsinki City Theatre’s electronic communications and/or participated in Helsinki City Theatre’s customer service situations and/or marketing campaigns.

5. PURPOSE OF THE PROCESSING OF PERSONAL DATA AND THE REGISTER

The purpose of the register is to process customer service requests, deliver products and services ordered by a customer, and nurture customer relationships. The data can be used to develop the operations of the Helsinki City Theatre, for statistical purposes and to produce more individually targeted content in our online services. Personal data is processed within the limits permitted and required by the Personal Data Act.

The information in the register can be used in the Helsinki City Theatre’s own operations for sending admission tickets, electronic messages, event information, booking information and customer mailings, as well as for managing customer service requests, for example, in ticket sales, customer service chat, instant messaging services, by phone or email. Helsinki City Theatre can use partners to maintain customer and service relationships. Some register data may be transferred to a partner’s server due to technical requirements.

Helsinki City Theatre has the right to publish information in the customer service register as an electronic or written list, unless the customer specifically prohibits this. A list refers to, for example, mailing labels for a customer magazine. The customer has the right to prohibit the publication of data or to rectify incorrect personal data in the register by notifying the Helsinki City Theatre’s customer service by e-mail [javascript protected email address] or the person maintaining the register.

6. INFORMATION CONTENT OF THE REGISTER

Depending on the type of customer service situation, the customer service register contains some of the following data types:

  • The person’s first name and last name
  • The person’s signature
  • The name of the organization that the person represents
  • Email address
  • Postal address
  • Phone number
  • Information about booked and/or purchased products
  • Booking number
  • Customer number
  • The person’s feedback text, competition response, spectator comment, question, message or
  • Service request
  • IP address
  • Computer Index Numbers and Summary
  • Retention dates and log data

7. REGULAR SOURCES OF INFORMATION IN THE CUSTOMER SERVICE REGISTER

Customer-related data is regularly obtained:
• By the customer directly to the system, by e-mail, telephone, on a form or in some other similar way
• Entered by a register administrator or a partner
• Via cookies or other similar technologies

8. DATA RETENTION PERIOD

We store customer data only for as long as it is necessary for the purposes mentioned in section 5 in accordance with applicable legislation.

9. PROCESSORS OF PERSONAL DATA

Access rights to the register require user rights and passwords to the information system of the Helsinki City Theatre or its partners or technical service providers. Within the organisation of the Helsinki City Theatre, the rights to use the register have been limited to those persons whose duties require the use of the data in the register.

10. TRANSFER OF DATA OUTSIDE THE EU OR THE EUROPEAN ECONOMIC AREA

Personal data will be transferred outside the European Union if it is necessary to ensure the technical performance of the Helsinki City Theatre or its partners. When data is transferred outside the European Union, we ensure that personal data is adequately protected as required by law.

11. REGULAR DISCLOSURE OF DATA

The data in the customer service register is only used by the Helsinki City Theatre, except when the Helsinki City Theatre uses an external partner to provide the service. In connection with ticket sales, the external ticket sales partners of the Helsinki City Theatre use personal data for their own purposes in connection with the provision of services, to the extent that the data obtained through ticket sales is stored in the ticket sales partner’s own ticket sales system and in the customer register, and the ticket sales partner processes personal data for its own commercial purposes.

If we merge or reorganise our operations in some other way, customers’ personal data may be transferred within the new organisation.

12. AUTOMATED DECISION-MAKING AND PROFILING

In our marketing campaigns, profiling and automated decision-making can be used.

13. COOKIES AND COLLECTION OF WEB USAGE DATA

We may collect information about users’ terminal devices using cookies and other similar technologies, such as cookies. Your browser’s local data store. A cookie is a small text file that the browser stores on the user’s device. Cookies often contain an anonymous, unique identifier that allows us to identify and count the browsers that visit our website.

When a user visits our services, a third party may store cookies on the user’s terminal equipment to keep statistics on the number of visitors to different websites. Third parties refer to parties outside the Helsinki City Theatre, such as providers of measurement and monitoring services.

Our Services may also contain links to other websites and social networking services, but we are not responsible for the privacy practices or content of third-party websites. We recommend that you familiarise yourself with the privacy terms of these services.

14. LOCATION DATA

The location data of a user’s terminal equipment can be used to provide location-based services, such as regional content and targeted advertising, provided that the user has given their consent to the use of location data or if the location data has been made anonymous.

Positional data is determined using available positioning methods, e.g. using GPS and the location of WLAN access points and mobile network base stations. The user can withdraw their consent at any time in the settings of the terminal equipment and application.

15. RIGHTS OF THE DATA SUBJECT

We are committed to providing our users with options and controls when it comes to data protection. Below, we list different ways for our users to influence the collection and processing of data.

Right to access and rectify data

The data subject has the right to know what data about him or her has been registered. A signed written request for access should be sent to:

Helsinki City Theatre/Data protection
First Line 2
00530 Helsinki

or

by e-mail to [javascript protected email address]

A request for access can also be submitted in person at the address First Line 2/00530 Helsinki.

The data subject has the right to demand that an incorrect data be rectified by notifying the data in writing to the postal address above or by e-mail to [javascript protected email address]

Right to prohibit electronic messages

The data subject has the right to refuse electronic marketing communications via a link at the end of each message or by notifying the [javascript protected email address] by e-mail

Preventing and emptying cookies

The user has the opportunity to prevent the use of cookies by changing the browser settings. If the use of cookies is prevented, it may affect the functioning of our services and/or prevent the use of any of our services.

The user can empty cookies in the browser settings. By emptying cookies regularly, the user changes the identifier on the basis of which the user’s profile is created. Clearing cookies does not completely stop data collection, but rather resets the profile based on previous behavioral information.

Consent to the use of location data

The user can give their consent to the use of location data in the settings of the terminal equipment and application. In the settings, the user can revoke a consent given earlier at any time.

Right to erasure of information

The data subject has the right to demand that the controller delete the data subject’s data from all its systems by notifying the data subject in writing to the postal address above or by e-mail to [javascript protected email address]

Right to transfer data from one system to another

The data subject has the right to demand that the processor transfer the data of the data subject in a commonly known transmission format to another system. The right only applies to data that the data subject has provided to the controller. A request for data portability should be notified in writing to the postal address above or by email to [javascript protected email address]

Right to object to automated decision-making and profiling

The data subject has the right to object to automated decision-making and profiling by notifying the data subject in writing to the postal address above or by e-mail to [javascript protected email address]

16. PRINCIPLES OF REGISTER PROTECTION

Manual material related to the register is stored in a protected facility. Data that has been registered and processed in digital format is stored in databases that are protected by firewalls, passwords and other technical means. The databases are located in facilities that are monitored around the clock. Within the organisation of the Helsinki City Theatre, the rights to use the register have been limited to those persons whose duties require the use of the data in the register.

17. CHANGES TO THE PRIVACY STATEMENT

We are constantly developing our services and reserve the right to change this privacy policy by announcing it in our services. The amendments may also be made as a result of legislative amendments. We recommend that you review the content of the privacy statement regularly. An up-to-date version of this privacy statement can be found at the URL https://hkt.fi/kayttoehdot

TERMS OF USE OF THE HELSINKI CITY THEATRE WEBSITE

1. Terms of Use

These terms of use apply to the use of the Helsinki City Theatre’s website (URL https://hkt.fi). By accessing the Helsinki City Theatre’s website, the user agrees to comply with the terms of use on this page and accepts the practices described in the privacy policy. If the user does not accept the terms and conditions in their entirety, they are not entitled to use the website.

2. Use of the Website and Copyright

The material on the Helsinki City Theatre website is protected by the Copyright Act and international copyright treaties. The copyright to the material is held by the theatre or other information producers. The user may not use, modify, copy, reproduce, display, display, sell, loan, transfer, pass on or otherwise use the material on the website without the written permission of the Helsinki City Theatre.

The Website may only be used for personal and non-commercial use and the above restrictions do not apply to the storage of parts of the Website material on a computer or the printing of material for a private person’s own private use.
Copyright infringement can lead to a penalty and liability for damages

3. Unauthorised use

The User may not submit any material on the Website that infringes the copyright of a third party.

The user may not use the website’s services for purposes that are contrary to laws and good practice, such as:

– spamming, chain letters, messages, mass e-mailing (spamming) or other similar copying purposes.
– use a false identity or incorrect email address or otherwise misrepresent the identity of the user or the origin of a message;
– transmit material without ensuring that it does not contain viruses or other comparable programs;
– attempt to prevent or impede other users’ use of the Services;
– deliver unsuitable material, which includes, among other things: language that is perceived as immoral, illegal, racist towards any group of people, hurtful or threatening.

4. Website Rights

Helsinki City Theatre has the right to change the terms of use, content, services of the website, discontinue a service or prevent the user from accessing the website at any time. Helsinki City Theatre has the right, but not the obligation, to monitor the material on the website and to delete, move or comment on it if the material is considered to be in violation of the law or these terms of use.

5. Limitation of Liability

When using the website’s free services, Helsinki City Theatre is not responsible for the quality of the website or its suitability for specific purposes. Helsinki City Theatre is not responsible for the content or accuracy of the information presented on the website.

Helsinki City Theatre is not responsible for the functionality of the texts, images, audio files, animations, links and other services and functions published on the website, for any damage caused by their use or malfunction, or for any information security risks caused to the user. Helsinki City Theatre is also not liable for any damage caused by the website when the damage concerns the ownership and copyright of rights other than the theatre or other third party rights.

The content submitted by the users of the website represents the users’ own opinions, not the opinions, statements or recommendations of the Helsinki City Theatre.
Helsinki City Theatre is not responsible for the content of pages that are linked to on the Helsinki City Theatre website and that have been created and published by someone else.
These limitations of liability apply to all indirect and direct damages, regardless of the basis of the claim for compensation and the fault of the Helsinki City Theatre itself.

6. Cookies

Cookies are used on these pages. Their purpose is to provide users with a faster user experience. Users can prevent the use of cookies by changing their browser settings. If the use of cookies is prevented, the web pages may load more slowly and some web pages may not be usable.

On behalf of the Helsinki City Theatre, a third party may display advertisements to users based on the users’ previous visits to the website. For remarketing campaigns, a third party, such as Google, may use cookies on the website to record users’ visits. Users’ demographic information may be aggregated to target advertising. The website’s cookies can also be used to statistically analyse the number of visits. Other third parties, such as Facebook.com, also use cookies to perform the additional functions and analysis available on our website.

Behavioral advertising settings can be set at the address below under Your Choices:
http://www.youronlinechoices.com/se/
Settings for the use of cookies in connection with Google advertising can be managed at:
https://www.google.com/settings/ads/onweb/?hl=sv

7. Contact

For questions or problems related to this website, you can contact the e-mail address [javascript protected email address]

COMPETITIONS ON HELSINKI CITY THEATRE’S SOCIAL MEDIA

1. Organizer:

Helsinki City Theatre, First Line 2, 00530 HELSINKI (hereinafter referred to as the “Organiser”).

2. Eligibility to participate

Helsinki City Theatre’s social media competitions are open to natural persons who are at least 18 years old and live in Finland. Participation in social media competitions does not require the purchase of Helsinki City Theatre’s products or services.

Employees of the Organiser and family members of employees are not allowed to participate in competitions on social media.

3. Participation in social media competitions

You can participate in social media competitions on www.facebook.com/hkt.fi or www.facebook.com/helsinkidancecompany or www.facebook.com/lilla.teatern or on pages related to ordering electronic messages in accordance with the instructions.

A person can participate only once in each competition on social media.
The social media contests are not sponsored, recommended, or administered by Facebook.

4. Race Time

In social media competitions, the competition time is indicated in each campaign update or participation instructions. Reactions recorded after the competition period will not be taken into account in the respective competition on social media. The organiser is not responsible for any obstacles to participation in social media that are due to information technology reasons.

5. Prices

The prize is a package of free tickets to a performance at the Helsinki City Theatre. The prize is won by one or more people randomly selected from among the participants. The winners will be selected by making a list of the profiles of the people who have participated in the competition on social media during the competition period, from which a profile with the random.org service will be selected at random.

6. Notification to winners and receipt of prize

Helsinki City Theatre will contact the winner with a status update on Facebook or by email. If the notification of the prize is not received or the posted prize is returned to the Promoter due to incorrect contact information or other undeliverability, or if it is found that the winner has acted in breach of these rules, a new random winner will be selected in their place.

The organiser has the right to remove from the competition on social media and the draw any participants who seek to abuse the competition by influencing the results.

7. Promoter’s responsibilities

The winner of a prize releases the Promoter from any liability and costs that may be caused by participation in a competition on social media or the receipt or use of a prize. However, this limitation of liability does not weaken the consumer’s rights under the Consumer Protection Act.

The organiser’s liability towards the participants is limited to the number and value of the prize drawn in a competition on social media. The winner is responsible for all other possible costs related to the acceptance of the prize or its realisation.

The Organiser pays the statutory lottery tax on the prizes mentioned in these rules. The prize cannot be exchanged for money or another product.

By participating in a competition on social media, the participant undertakes to comply with these rules and the Promoter’s decisions. The Promoter reserves the right to change the rules by posting a notice on their website.

8. Processing and use of personal data in direct marketing

The contact information collected in the competition will only be used for the purpose of the competition on social media and for informing about it, except if the competition is organised among those who subscribe to the Helsinki City Theatre’s electronic messages. By participating in a competition on social media, the participant gives the Organiser the right to publish the first name and last name of the winner of a competition on social media on the website https://hkt.fi and on the Organiser’s social media pages and possibly also in the Organiser’s marketing publications.