Frequently Asked Questions

For family theatre performances suitable for children, we provide an age recommendation, as the performances may contain scary details and stronger effects that may be too exciting for the youngest spectators. In performances aimed at older children, the narrative method, structure and duration are also different than in performances for smaller viewers. The age recommendation is an indicative guideline that is intended to make it easier for adults to choose the right kind of theatre performance, taking into account the child’s age. An exception to this is performances marked K-18, where the age limit is absolute. The K-18 marking is related not only to the content of the performance, but also to the fact that the auditorium is a licensed area in these performances. Our customer advisors are happy to tell you more about play-specific age recommendations and content!

The start time of the performance, the total duration and any intermission included in it are indicated on the ticket and in the performance information on the website. If there is no duration, it usually means that the play is still in the rehearsal phase and the final duration is not yet known. However, the duration will be announced no later than the week of the premiere.

We will tell you about possible strong sound or light effects on our website in the introduction of the play in question. Our proposals comply with the guideline values given by the Finnish Institute of Occupational Health on noise levels.

Some of our performances are subtitled via the Subtitle Mobile  mobile app. The performance-specific code is entered into the application before the performance. The code language options can be found on hkt.fi website in the presentation of the performance in question and in the foyer at the theatre. You can download the app from the App Store or Google Play under the name Subtitle Mobile. We recommend that you download the app to your phone beforehand. During the screening, you can follow the subtitles on your own phone after downloading the app. Subtitles are described in the presentation of performances with subtitles.

Student and pensioner discounts are valid in Helsinki City Theatre’s performances from Monday to Thursday and are also available in the online store. From Friday to Sunday, all tickets are at the price of the basic ticket.

Group discounts are valid for performances between Monday and Thursday and start from groups of at least 20 people. Group discounts are also available in the online store, but there is no reservation option in the online store, so groups should make an advance reservation from our group and corporate sales (Mon-Fri 10 a.m. to 4 p.m., tel. (09) 3940 22.

If you are using the Culture Benefit app, you should first book your tickets by calling the ticket office (09 39 40 22). After that, tickets can be redeemed with a reservation number not only at the theatre’s ticket office, but also at Ticket.fi sales points or R-kioski.

You can buy yourself a ticket with an ePassi, Smartum benefit or Edenred’s Virike benefit from the Ticket.fi Culture Benefit ticket shop.

Performance schedules are made for certain periods at a time, depending on the schedules and other agreements of the performers working in the productions. In most of our plays, visitors work alongside the artists of our own house, who often have other simultaneous works, and our own artists almost always have one or other performances in our theatre at the same time, in which they perform or rehearse. In terms of visitors, we are also dependent on the schedules of other theatres, for example. In production planning, we work to ensure that the schedules of all performers, musicians and also the technical staff are compatible with the other schedules of the stage in question. Since we are performing more than one work on all our stages at the same time (as well as rehearsals), the availability of the stages must also be ensured. We also try to react according to the audience’s demand and also arrange additional performances if necessary.

The theatre’s website contains stage-specific instructions for arriving at the theatre.  On the website, you will also find a map link, information on public transport connections, parking options, accessibility and a map of the stands.

The doors to the theatre open one hour before the start of the performance. At the same time, restaurant points will also open in the foyers, you are welcome to enjoy our restaurant services even before the start of the performance!

The doors to the theatre hall will open approximately 15 minutes before the start of the performance. The aim is to start the performances punctually at the start time, so please check the start time of the performance on your ticket and arrive early enough. After the performance has begun, you can only enter the auditorium during the intermission.

Helsinki City Theatre’s cloakroom services are free of charge. In addition to outerwear, it is also a good idea to leave larger bags and backpacks in the coat rack.

You cannot enter the hall late because we want to give the performers peace to work and other spectators the peace to enjoy the performance without disturbance.

Filming performances is prohibited due to copyright and a successful performance and viewing experience. You will hear performance-specific instructions regarding filming in the hall before the start of the performance. The use of mobile devices during the performance is prohibited, with the exception of the Subtitle Mobile app, which is designed to follow the subtitles.

Presentation images and a video can be found on each performance’s own page. In our foyers, on the other hand, photography and social media are allowed and recommended! #hktfi

The duration of the intermission is approximately 20 minutes. The approach of the end of the interval will be announced by means of intermission calls. It is advisable to book intermission refreshments in advance, so that you have more time to enjoy them!

Yes, it’s worth it. Not only does there be more time to enjoy the intermission service, but the selection of products is also more extensive when ordered in advance than on site. There is a limited number of tables in the foyer, so by booking in advance, you can also secure a table. Ordering intermission refreshments.

Membership in the Theatre Club is free. Some events or occasions may require you to purchase a ticket, but the club membership itself does not cost anything.

On your smartphone, you can save a shortcut to your club card in your phone’s menu, making it easy to have at hand. First, open your club card in your phone’s browser. You can access your club card by clicking the Your Club Card button at the top of any club letter.
Club Card for Phone iOS/Apple
Club Card for Phone Android

You can see the current benefits at all times, as well as the general changing club benefits, at hkt.fi/teatteriin-klubi.

From time to time, you will also receive personal benefits based on your stated preferences or purchase history. We will inform you of the personal benefits by email.

If your name, email address or other contact information has changed, or you want to update the email address to which you receive club communications, please contact us using the Teatteriin club feedback form.

If you no longer wish to receive club letters, you can use the Unsubscribe button in the letters.

Please note that when you cancel the newsletter, you will also terminate your membership in the Theatre Club and you will not be able to enjoy membership benefits. You can rejoin as a member again in the future.

You can click the Unsubscribe button at the bottom of each club letter. By leaving the club, you also unsubscribe from the club’s newsletters.

If you have any questions or feedback related to the Theatre Club, please fill in the club’s feedback form. We will answer questions as soon as possible.

You can leave your greeting when you come to the theatre to the usher in the cloakroom, who will deliver it to the actor for a final thank you. Please remember to clearly write the recipient’s first and last name on the gift.

A gift card to the Helsinki City Theatre is a versatile and ecological gift! You can buy a gift card either conveniently from the Ticket.fi online store or by visiting HKT’s own ticket office or Ticket.fi sales point. All our gift cards are valid for 12 months from the date of purchase and you can choose the amount yourself. The gift card does not need to be used at once. More information about gift cards.

The performance will only be cancelled in the event of force majeure. The theatre will then contact the customer who bought the ticket, and the ticket price will be refunded. The theatre will not reimburse ticket delivery costs, invoicing surcharges or other costs that may have been incurred by the customer as a result of the cancellation. When purchasing tickets, please make sure that your contact information (mobile phone number and email address) is up to date in order to receive a possible cancellation message!

If the performance is cancelled, you can apply for a refund for purchased tickets using the form below.