Data protection

PRIVACY NOTICE FOR THE CUSTOMER SERVICE REGISTER

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In the event of any ambiguity or discrepancy, the original Finnish-language text on the website will always take precedence and constitute the legally binding source of information.

Privacy notice and record of processing activities pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council. Updated 30.8.2026.

1. DATA CONTROLLER

Helsingin Teatterisäätiö / Helsingin Kaupunginteatteri (Y-tunnus 0116521-0)
Ensi Linja 2
00530 Helsinki

Hereinafter, the abbreviation “HKT” may be used to refer to the data controller.

2. CONTACT PERSON FOR MATTERS CONCERNING THE REGISTER

Olli Eljaala
Telephone +358 50 379 9648
Email olli.eljaala@hkt.fi

3. NAME OF THE REGISTER

Helsinki City Theatre Customer Service Register

4. LEGAL BASIS FOR MAINTAINING THE REGISTER

The register contains personal data relating to visitors, participants, HKT’s former, current and prospective customers, as well as representatives of HKT’s staff, stakeholders and partners.

As a rule, the processing of personal data is based on an agreement between the customer and HKT (such as a ticket purchase or membership in the customer loyalty programme) and on HKT’s legitimate interests. We process your data on the basis of consent only when we have specifically requested your permission to do so (such as for electronic direct marketing or cookies).

We process your personal data to comply with legal obligations for the following purposes:

• Compliance with obligations laid down by law, such as the Accounting Act (1336/1997). This includes processing customers’ payment details as part of HKT’s financial administration and reporting to public authorities.

We process your personal data to fulfil our contractual obligations or, at your request, to take steps before entering into an agreement, including in the following situations:

• Providing services, such as event, venue, meeting and catering services, and activities related to their administration. This includes, for example, processing the customer’s contact and ticket details so that we can ensure admission to the performance in accordance with the agreement and provide information about any changes.
• Fulfilling and managing contractual obligations and rights relating to the customer relationship and customer loyalty programme. This includes, for example, providing benefits to registered members and communicating with them about the customer loyalty programme.
• Processing requests for quotations and other enquiries concerning, for example, upcoming events, venue hire or the terms of the customer loyalty programme before a possible agreement is concluded.
• Invoicing, including managing due dates and sending reminders for contractual payments.

For certain processing activities, HKT has carried out balancing tests in accordance with the guidelines of the Office of the Data Protection Ombudsman to assess the use of legitimate interests as the legal basis:

• With regard to the ticketing system’s customer data register, HKT and our partners process personal data on the basis of legitimate interests when the data is processed for customer communications and to develop HKT’s operations.
• In sub-registers relating to website visits, the processing of personal data, such as IP addresses, is based on legitimate interests when the data is processed to prevent misuse and fraud, ensure the functionality and security of information systems, and develop HKT’s operations, for example by producing statistical data.
• With regard to the subscriber registers of the media release and event invitation systems, personal data is processed on the basis of legitimate interests when the processing relates to developing HKT’s operations and communicating information about them.

The development of HKT’s operations is based on the purposes set out in the rules of Helsingin Teatterisäätiö and on our legitimate interest in maintaining and improving our theatre services.

5. PURPOSES OF PROCESSING PERSONAL DATA AND USING THE REGISTER

The register is used to develop HKT’s operations, process customer service requests, deliver products and services ordered by customers, and manage customer relationships. The data is used for statistical purposes and to provide more personalised, targeted content in our online services and marketing campaigns. Personal data is processed within the limits permitted and required by data protection legislation.

The register comprises, among others, the following sub-registers:

Sub-registers based on orders, bookings, participation, membership or purchases:

• Customer data and booking registers of the ticketing system
• Subscriber registers of the newsletter system
• Customer loyalty programme (“loyalty club”) registers
• Subscriber registers of the event invitation system
• Subscriber registers of the media release system
• Joint registers on social media platforms (including registers of competition entrants and winners)
• Event registration lists (including audience outreach registers)
• Customer survey and research registers

Sub-registers based on website visits:

• Cookie consent platform registers
• Web traffic monitoring and analytics systems (including Google Analytics; read Google’s Privacy Policy)
• Customer service chat system
• Website content management systems (including audience comment databases and log files)
• Digital marketing systems (including remarketing lists)

Sub-registers based on electronic communications:

• Email systems (including customer service forms, contact requests and service messages)

HKT uses the register data in its own operations to send admission tickets, electronic communications, event information, booking details and customer mailings, and to process customer service requests at, for example, the box office, via customer service chat, instant messaging services, telephone or email. The register data may be used to issue refunds for cancelled performances. HKT uses partners to maintain customer and service relationships and to carry out technical monitoring and maintenance of information systems. Some register data may be transferred to a partner’s servers due to technical requirements.

6. DATA CONTAINED IN THE REGISTER

The Customer Service Register and its sub-registers contain, among other things, the following data:

• First and last name
• Gender
• Date of birth
• Alias or username
• Contact details and VAT number of the organisation represented by the person
• Email address
• Postal address
• Telephone number
• Details of products booked and/or purchased
• Details of newsletter subscriptions and objections to direct marketing
• Details of consent to the processing of personal data
• Booking number
• Customer ID
• Feedback, responses, audience comments, questions, messages or service requests submitted by the person
• Health data
• Bank details
• IP address
• Technical index numbers and hashes
• Browser and operating system information
• Information about browser use during a session
• URL information
• Time of recording and log data

Special categories of personal data and sensitive data:
Health data listed above, such as accessibility requirements or special dietary requirements for interval refreshments, is processed only at the customer’s own initiative and in order to provide the service requested by them. Such data is processed solely to ensure the customer’s safety and health and the accessibility of the services, and it is not used for customer profiling. Bank details are processed only to issue ticket refunds due to cancelled performances and are not retained or used for any other purpose.

7. REGULAR SOURCES OF DATA FOR THE CUSTOMER SERVICE REGISTER

Customer data is regularly obtained:

• Directly from the customer, either entered into the system, by email, by telephone, via a form or by other similar means
• As entered by the data processor or through automated batch transfers or other similar automatic updates carried out by an HKT partner (see section 9)
• Through cookies or other similar technologies

8. DATA RETENTION PERIOD

We retain customer data only for as long as necessary to fulfil the purposes specified in section 5 above, in accordance with applicable legislation. For more information about the retention practices concerning personal data stored in the ticketing system’s customer data register, please see our ticketing partner’s own Privacy Statement.

We apply the principle of data minimisation to data retention and determine retention periods according to the sub-register and purpose of use:

• Purchase history and event participation: We retain basic data collected in connection with ticket purchases, bookings or other event registrations, such as contact, order and participation details, for no more than 10 years. The retention period is always calculated from the person’s most recent ticket purchase, booking or other registered participation. This maximum period is based on the requirements of the Accounting Act and the theatre’s legitimate interest in preparing for possible subsequent complaints or claims for damages in accordance with the Act on the Limitation of Debts. This allows us, where necessary, to verify who was present in the auditorium or at an event, for example when determining responsibilities relating to safety or health factors.
• Customer relationships, customer service, communications and analytics: Data relating to loyalty programme memberships, newsletter subscriptions, customer communications and service—including feedback, survey responses and enquiries regardless of channel—analytics, and various joint registers, such as social media platforms, is retained only for as long as necessary for each specific purpose. This data also includes customer profiling and online behaviour. Data is retained no longer than until the basis for processing, such as an active customer relationship or explicit consent, ends or is withdrawn. As this data is held across numerous sub-registers and customer service channels, it is regularly cleared, deleted and anonymised in accordance with each system’s technical lifecycle model and established deletion procedures. Such dynamic profile, service and tracking data is not automatically retained for ten years alongside static purchase history.

The contact details of people invited to or registered for events that are stored in separate event management and registration systems, such as Lyyti, are anonymised in the relevant system no later than one year after the event ends, and all other personal data no later than seven days after the event ends. Please note, however, that if registration results in the issue of an actual ticket or right to attend a performance, the participation data will be stored in the theatre’s main ticketing system, where the 10-year retention period specified above applies.

In sub-registers relating to website visits, log data is pseudonymised or anonymised either immediately when it is recorded or no later than 60 days after the log event, unless investigating possible misuse to ensure information security or the technical implementation of a specific service requires otherwise.

You have the right to request the deletion of your data in accordance with section 15 of this notice. Please note, however, that we cannot delete personal data where its retention is necessary to comply with statutory requirements or fulfil outstanding contractual obligations, such as honouring a ticket purchased for a future performance.

9. PROCESSORS OF PERSONAL DATA

We use partners such as technical service providers, many of whom also act as processors of personal data. Access to the register requires access rights and passwords for HKT’s or its partner’s information systems. Within HKT’s organisation, access to the register is restricted to individuals whose duties require them to use the data it contains.

Our partners often use third parties, or subprocessors, who help us provide our services and process personal data. We ensure that all processors and subprocessors we use are committed to complying with the requirements of the EU General Data Protection Regulation (GDPR). In many cases, a subprocessor’s or processor’s Data Processing Agreement (DPA) is incorporated into the terms of service that we accept when using the service.

Our principal processors and subprocessors are listed below. Any changes to this list will be updated on this page.

Name of subprocessor/processor	Purpose of processing	Location of data processing	Basis for transfer (outside the EU/EEA)
Amazon Web Services Inc. *	Cloud services (e.g. AWS)	EU/EEA, United States	EU–US Data Privacy Framework
Apple Inc. *	Cloud services, communications infrastructure (e.g. push notification service)	EU/EEA, United States	EU–US Data Privacy Framework
Automattic Inc.	Security, performance, operational reliability and monitoring of WordPress websites	EU/EEA, United States	EU–US Data Privacy Framework
Bluesky PBLLC	Decentralised social media platform, communications, content management	EU/EEA, United States	EU–US Data Privacy Framework
Cookie Information A/S	Consent management	EU/EEA	Data is processed within the EU/EEA
Custobar Oy	Customer data management, marketing automation, CRM services	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
Defiant, Inc. (Wordfence)	WordPress website security (firewall, malware scanning)	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
Fidelius Online S.R.L.	SMS delivery infrastructure	EU/EEA	Data is processed within the EU/EEA
Giosg.com Oy	Live chat services, chatbots, website personalisation, analytics	EU/EEA	Data is processed within the EU/EEA
Google LLC *	Cloud services (hosting), analytics, advertising	EU/EEA, United States	EU–US Data Privacy Framework
Grano Oy	Media bank service	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
Kaapelin Mediakeskus Oy	Provision of IT services (hosting, DNS services)	EU/EEA	Data is processed within the EU/EEA
Knowit Oy	IT consulting, software development, digital services	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
Liana Technologies Oy	Communications and marketing platforms (e.g. email, releases)	EU/EEA	Data is processed within the EU/EEA
LinkedIn Corporation	Professional networking, recruitment, marketing	EU/EEA, United States	EU–US Data Privacy Framework
Lippupiste Oy	Event tickets, customer management, marketing, consulting	EU/EEA	Data is processed within the EU/EEA
Lyyti Oy	Event management, registration, communications	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
Mailjet SAS *	Email delivery and management	EU/EEA, United States	EU–US Data Privacy Framework
Meltlake Oy	Technical support and consulting for the intranet	EU/EEA, United States	EU–US Data Privacy Framework
Meta Platforms, Inc. *	Social media services, advertising, analytics	EU/EEA, United States	EU–US Data Privacy Framework
Microsoft Corporation *	Cloud services (e.g. Azure, Microsoft 365)	EU/EEA, United States	EU–US Data Privacy Framework
Nodium	Technical support, maintenance and development of digital services	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
Planeetta Internet Oy	Web hosting, cloud services	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
SendGrid (Twilio Inc.) *	Email delivery and management (e.g. transactional emails, marketing emails)	EU/EEA, United States	EU–US Data Privacy Framework
Seravo Oy	WordPress hosting, maintenance, development	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
Sodexo Oy	Catering services, interval refreshments, facilities services (e.g. cleaning, property maintenance)	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)
X Corp.	Social media platform, marketing, communications, analytics	EU/EEA, United States	EU–US Data Privacy Framework
Yumpu (i-Magazine AG)	Hosting, distribution, embedding and analytics of digital publications (e.g. magazines, annual reports).	EU/EEA, United States	European Commission Standard Contractual Clauses (SCCs)

* indicates a subprocessor engaged by one of our processors to carry out specific processing activities on our behalf. Please note that many technology and service partners may also act as independent data controllers or joint controllers in relation to other processing activities. These typically include social media platforms, lippu.fi, which maintains its own customer register, and global service providers such as Apple and Google when customers use device-level features or are signed in to the company’s own ecosystem.

10. TRANSFERS OF DATA OUTSIDE THE EU OR EUROPEAN ECONOMIC AREA

Personal data is transferred outside the European Union where this is necessary to ensure the technical implementation of HKT’s services or those of its partner (see section 9). When data is transferred outside the European Union, we ensure an adequate level of personal data protection as required by law.

11. REGULAR DISCLOSURES OF DATA

The data in the Customer Service Register is used solely by HKT, except where HKT uses an external partner (see section 9) to provide a service. HKT uses Lippupiste Oy as its ticketing partner. Where data obtained through ticket sales is stored in Lippupiste Oy’s own customer register and processed by it for its own commercial purposes, Lippupiste Oy acts as an independent data controller. For more information on how Lippupiste Oy processes data, please see its own Privacy Notice. If we merge or otherwise reorganise our operations, customers’ personal data may be disclosed within the new organisation.

12. AUTOMATED DECISION-MAKING AND PROFILING

We do not make automated decisions as referred to in Article 22 of the GDPR that would have legal or similarly significant effects on you. However, we may use profiling to target marketing (for example, based on purchase history or website behaviour) so that we can offer you more relevant content. In addition, our website’s security systems may automatically analyse web traffic and IP addresses to prevent misuse.

13. COOKIES AND BROWSING TRACKING

We may collect information about a user’s device by using cookies and other similar technologies, such as the browser’s local storage. A cookie is a small text file stored by the browser on the user’s device. Cookies often contain an anonymous, unique identifier that allows us to identify and count the browsers visiting our website. Some functional cookies are essential for our services to work and therefore do not require the user’s consent.

Third parties may place cookies on a user’s device when the user visits our services in order to compile statistics on visitor numbers across different websites or provide functions such as customer service chat. Third parties are entities outside HKT, such as providers of measurement and tracking services. Some third-party cookies are non-essential.

Detailed information about the cookies used on this website is available on our Cookie Policy page.

Our website uses caching to load pages faster and improve your user experience. Caching creates temporary copies of website content, such as images, scripts and user session data, so that your browser can display them more quickly on subsequent visits. This includes using the browser’s local cache as temporary storage. Once you have made your consent choices through our consent management platform, our website will adapt its behaviour accordingly. We also use an external distributed content delivery network (CDN) to deliver static content such as images.

Our services may also contain links to other websites and social networking services, but we are not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy terms of these services.

14. LOCATION DATA

Location data from a user’s device may be used to provide location-based services, such as regional content and targeted advertising, provided that the user has given explicit consent to the use of location data or the location data has been anonymised.

Location data is determined using available positioning methods, such as GPS, WLAN access points and mobile network base station locations. Users can withdraw their consent at any time through their device and application settings.

15. RIGHTS OF THE DATA SUBJECT

We are committed to giving our users choices and control over their privacy. Below, we list the different ways in which users can influence the collection and processing of their data.

Right of access and rectification

Data subjects have the right to access the personal data stored about them in the register. You can submit an access request by email to info@hkt.fi or by post to:

Helsingin Kaupunginteatteri / Tietosuoja
Ensi Linja 2
00530 Helsinki

Please be prepared to verify your identity when submitting your request so that we can ensure the security of your data.

An access request may also be submitted in person at Ensi Linja 2, 00530 Helsinki.

Data subjects have the right to request the rectification of inaccurate data by emailing info@hkt.fi or writing to the postal address above.

Right to opt out of electronic communications

Data subjects have the right to opt out of electronic marketing communications by using the link at the end of each message or by emailing info@hkt.fi.

Blocking and clearing cookies

Users can block all cookies by changing their browser settings. Non-essential cookies relating to, among other things, website analytics can be blocked by adjusting the settings below. Blocking cookies may affect the functionality of our services and/or prevent the use of some services, such as viewing videos embedded on the website.

Users can clear cookies through their browser settings. By clearing cookies at regular intervals, users change the identifier used to create their profile. However, clearing cookies does not stop data collection entirely; rather, it resets the profile based on previous behavioural data.

Consent to the use of location data

Users can consent to the use of location data through their device and application settings. These settings also allow users to withdraw their consent at any time.

Right to erasure

Data subjects have the right to request that the data controller erase their data from its systems (“the right to be forgotten”) by emailing info@hkt.fi or writing to the postal address above.

Right to data portability

Data subjects have the right to request that the data controller transfer their data to another system in a commonly used, machine-readable format. This right applies only to data provided to the controller by the data subject. Requests for data portability should be submitted by email to info@hkt.fi or by post to the address above.

Right to object to automated decision-making and profiling

Data subjects have the right to object to profiling carried out for direct marketing purposes by emailing info@hkt.fi or writing to the postal address above.

Right to lodge a complaint with a supervisory authority

If you believe that your personal data has been processed in breach of data protection legislation, you have the right to lodge a complaint with the Data Protection Ombudsman (www.tietosuoja.fi).

16. PRINCIPLES OF REGISTER SECURITY

Manual materials relating to the register are stored in secure premises. Digitally stored and processed data is held in databases protected by firewalls, passwords and other technical measures. The databases are located in premises monitored around the clock. Within HKT’s organisation, access to the register is restricted to individuals whose duties require them to use the data it contains.

17. AMENDMENTS TO THE PRIVACY NOTICE

We continuously develop our services and reserve the right to amend this Privacy Notice by announcing the changes through our services. Amendments may also be based on changes in legislation. We recommend reviewing the contents of this Privacy Notice regularly. The current version of this Privacy Notice is available at https://hkt.fi/kayttoehdot.

CCTV PRIVACY NOTICE

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1. DATA CONTROLLER

Helsingin Teatterisäätiö Sr / Helsinki City Theatre (Business ID 0116521-0)
Ensi Linja 2
00530, Helsinki
Hereinafter, the data controller is also referred to as “HKT”.

2. PERSON RESPONSIBLE FOR DATA PROTECTION MATTERS

Name: Eemil Hallikas, Technical Facilities Manager
Telephone: +358 50 3424 200
Email: eemil.hallikas@hkt.fi

3. NAME OF THE REGISTER

Helsinki City Theatre’s recording CCTV systems

4. ACCESS RIGHTS TO THE REGISTER

The person responsible for the register and persons authorised by them

5. PURPOSE OF THE REGISTER AND LEGAL BASIS FOR PROCESSING

The primary purpose of CCTV monitoring is to prevent crime and vandalism. It also aims to improve the safety of customers and staff and to protect property in the company’s possession. The data in the register is used to investigate crimes and incidents involving damage and, where necessary, to identify persons who have entered or moved around the premises.

6. DATA CONTENT OF THE REGISTER

The register contains footage recorded by CCTV cameras. The material is recorded in digital and analogue formats. Cameras have been installed at the entrances, customer areas and other locations considered technically important in properties and theatres owned or leased by HKT. The register contains footage of persons entering, moving around or remaining in areas covered by CCTV monitoring.

7. REGULAR SOURCES OF DATA

The register consists of analogue or digital recordings transmitted by cameras installed in locations deemed necessary by the company. Stickers and signs are used to notify people that recording CCTV is in operation on the premises.

8. DATA RETENTION PERIOD

Data is retained for a maximum of 2 weeks, after which it is destroyed when the system records new footage over the old footage. A recording may be retained beyond this period if necessary to complete the investigation or processing of an incident involving disturbance, harassment, inappropriate conduct, a criminal offence, an occupational accident or an occupational safety matter that came to light before the end of the retention period.

9. PROCESSORS OF PERSONAL DATA

Recordings are handled confidentially. They are processed by the persons responsible for CCTV monitoring at HKT and by our partners for servicing and maintenance purposes.

10. TRANSFER OF DATA OUTSIDE THE EU OR THE EUROPEAN ECONOMIC AREA

Data contained in the register is not transferred outside the EU or the European Economic Area.

11. REGULAR DISCLOSURE OF DATA

Data is not regularly disclosed to any third party. Data may be disclosed to the police or other authorities in cases where a criminal offence has occurred or is suspected to have occurred, provided that the statutory requirements for disclosure are met.

12. PRINCIPLES OF REGISTER PROTECTION

The data is protected through access control and user permissions. Access to the register is limited to HKT employees who require the data to perform their duties and to our partners for servicing and maintenance purposes.

13. NOTIFICATION OF PERSONS RECORDED IN THE REGISTER

CCTV monitoring is indicated by separate signs. This privacy notice is available upon request.

14. RIGHTS OF THE DATA SUBJECT

Right to access and rectify data

The register contains data recorded automatically by technical means and, in principle, does not contain inaccurate information. Unnecessary or outdated recordings are automatically deleted within approximately 2 weeks.

Data subjects have the right to access the personal data concerning them that has been stored in the register. Requests for access must be submitted in writing, signed and sent to:

Helsingin Kaupunginteatteri / Tietosuoja
Ensi Linja 2
00530 Helsinki

After submitting a sufficiently detailed and specific request for access, a person has the right to obtain the data concerning them contained in the recordings, subject to the rights and restrictions specified in greater detail in the General Data Protection Regulation. The response will be sent by post to the person who submitted the request.

Right to lodge a complaint with a supervisory authority

We aim to resolve any disputes directly with the data subjects in the first instance. If a data subject considers that we have not processed personal data lawfully, they may lodge a complaint with the data protection authority.

15. AMENDMENTS TO THIS PRIVACY NOTICE

We continuously develop our services and reserve the right to amend this privacy notice by announcing any changes through our services. Amendments may also be made due to changes in legislation. The current version of this privacy notice is available at https://hkt.fi/kayttoehdot/

WEBSITE TERMS OF USE

These terms of use apply to the use of the website (hkt.fi) of the Helsinki Theatre Foundation / Helsinki City Theatre (hereinafter HKT). The website serves as HKT’s digital service platform, providing information about the theatre’s programme and activities and directing users to ticket sales channels. By using the website, you agree to comply with these terms.

1. COPYRIGHT AND MEDIA

The website’s content, including its texts, images, logos and visual identity, is protected by copyright law and other intellectual property rights. The rights to the material belong to HKT or other rights holders. The website’s content may be used for ordinary web browsing, information retrieval and communication. However, the unauthorised commercial use, reproduction or bulk collection of website content for purposes such as training AI models, data mining or other commercial automation is expressly prohibited without HKT’s prior written consent. Press releases and materials specifically intended for the media may be freely used for communication and journalistic purposes.

Media and press: Images intended for news coverage and publications relating to the theatre are available in the Media Bank (productions currently in the programme) and the Image Bank Archive (past productions). The media and content creators may use these images freely for this purpose, provided that the photographer is credited in accordance with good practice. Republishing, editing or commercially using any other content on the website requires HKT’s prior written consent, which must be requested using the contact details provided in the Media Bank.

2. ACCEPTABLE USE AND INFORMATION SECURITY

The website and its functions, such as online forms and feedback channels, must be used in accordance with applicable legislation and good online practice. Improper or inappropriate use includes any activity that infringes the rights of HKT, its staff or other users, or compromises the security of the service.

Users must not:

• Submit inappropriate material: The website’s forms, feedback channels or comment fields must not be used to submit or publish material that is unlawful, threatening, degrading, defamatory, discriminatory, racist, obscene or otherwise inappropriate. The material must also not promote political, ideological or religious views or contain advertising.
• Infringe the rights of third parties: Users must not submit through the website any material that infringes another party’s copyright, trademarks or privacy. Users must also not impersonate another person or intentionally provide misleading information about their identity (such as false contact details on forms).
• Compromise information security or the operation of the service: Users must not attempt to bypass the website’s security measures, search for vulnerabilities in the system, or overload the service using automated data collection tools, such as bots and scrapers, or other methods intended to cause a denial of service.
• Distribute harmful content: Sending spam, bulk messages, computer viruses or other malware through the website is strictly prohibited.

Audience comments:
The website collects and publishes audience feedback and experiences relating to the theatre’s programme. The following terms apply to audience comments:

• Staying on topic: Comments must be appropriate and relate to the production being reviewed. Questions concerning orders, ticket sales or the online shop must be directed to our customer service and will not be published as reviews. Comments should also not refer to other published reviews, as such references may be removed.
• Anonymity: Comments are collected and published anonymously. Comments must not contain email addresses, telephone numbers, links or any other personal information about the author or third parties.
• Grant of rights to HKT: By submitting a comment, the author grants HKT a permanent, unrestricted and royalty-free right to use, translate and otherwise utilise the submitted text. HKT has the right to publish and quote comments in the theatre’s marketing and communications without any time limit. These channels include HKT’s website, social media, Teatteriin magazine and other media.
• Authenticity, selection and moderation: HKT may, at its discretion, publish selected excerpts from comments submitted to the website to support communications and marketing relating to its productions. Published comments represent genuine audience experiences and are generally presented in their original, unedited form, except for possible translations into other languages. HKT reserves the right to select the comments to be published and to remove content at any time without prior notice. If a comment contains material that violates the law or these terms of use, it will not be published or will be removed in its entirety. Parts of a comment will be removed only when necessary to protect anonymity, such as to remove personal data disclosed inadvertently. Audience comments represent the personal opinions of their authors, and HKT is not responsible for their accuracy or completeness.
• Rights, liability and reporting content: The author warrants that the submitted content is their own and does not infringe the copyright or privacy of any third party. HKT applies the principles of the EU Digital Services Act (DSA) to its service. Although comments are collected anonymously, HKT maintains a notice-and-takedown mechanism. If you discover material on the website that infringes your rights or is unlawful, please notify HKT (see the contact details in section 7). Once notified, HKT will remove inappropriate material without delay.

Users are responsible for the information security of their own devices and telecommunications connections. HKT reserves the right to block access to the website by any user who breaches these terms, take any necessary legal action and report misuse to the authorities.

3. SEPARATE TERMS OF SERVICE

Ticket sales and customer programmes are subject to separate contractual terms in addition to these terms of use. Tickets are sold through separate ticket sales channels, such as lippu.fi or the theatre’s own sales outlets:

• Ticket sales and cancellations: Ticket purchases and cancellations are subject to the contractual terms of the relevant ticket sales channel (e.g. Lippupiste Oy) and HKT’s current ticket terms.
• Teatteriin-klubi: Membership of the customer loyalty club and the use of its benefits are subject to the club’s own contractual terms, available on the Teatteriin-klubi page.

4. LIMITATION OF LIABILITY AND SERVICE LEVEL

The website and its functions are provided on an “as is” basis. HKT strives to keep the information on the website up to date and accurate but does not guarantee its completeness or the uninterrupted availability of the service.

• Ticket information and pricing: The seat availability displayed on the website is retrieved automatically from the ticket sales system, which serves as the official and primary source of information. Due to the technical transfer of data, seat availability information on the website may occasionally be subject to a brief delay. Fully up-to-date availability is therefore always confirmed through the actual ticket sales channel. Where dynamic pricing is used, the final ticket price, delivery fees and optional additional services, such as ticket protection, will only be confirmed at checkout in the ticket sales channel.
• Online forms: The website’s online forms, including refund requests, feedback forms and job applications, are provided to make it easier to contact and conduct business with HKT. HKT is not liable for any direct or indirect loss, delays or loss of data resulting from technical transmission errors or service interruptions.
• Digital programmes: Any digital programmes made available through the website are an additional service provided to customers and do not form part of the purchased ticket product. HKT does not guarantee that they will function without technical errors or be compatible with the user’s device.
• General limitation of liability: HKT is not responsible for third-party websites or their content linked from hkt.fi. HKT is not liable for any direct or indirect loss resulting from website outages, hardware or software failures, information security breaches or force majeure. These limitations of liability apply to the fullest extent permitted by mandatory Finnish law.

5. USE OF ARTIFICIAL INTELLIGENCE AND AUTOMATED TRANSLATIONS

HKT uses artificial intelligence and automation responsibly in accordance with HKT’s AI principles. Further information about the use of AI at the theatre is available on HKT’s AI page.

To improve the website’s accessibility and its ability to serve international audiences, machine translation and AI-assisted translation tools may be used in the website’s foreign-language versions. Although attention is paid to the quality of translations, HKT cannot guarantee that automatically generated translations are entirely free of errors, and they may contain linguistic or conceptual inaccuracies. In the event of any ambiguity or discrepancy, the original Finnish-language text on the website will always take precedence and serve as the legally binding source of information.

6. AMENDMENTS AND APPLICABLE LAW

HKT continuously develops its online services and reserves the right to amend these terms of use without separate prior notice. These terms of use and the use of the website are governed by Finnish law.

7. CONTACT

If you have any questions about this website or its terms of use, or wish to report a technical issue, please contact us by email at: info@hkt.fi.

RULES FOR COMPETITIONS AND PRIZE DRAWS

1. ORGANISER

Helsinki Theatre Foundation (Helsinki City Theatre, hereinafter “HKT” or the “Organiser”), Ensi linja 2, 00530 Helsinki.

2. ELIGIBILITY

Competitions and related prize draws organised in connection with HKT’s marketing campaigns are open to individuals aged 18 or over. Prize draws organised in connection with surveys are open to individuals aged 15 or over. No purchase of an HKT product or service is necessary to enter. Employees of the Organiser and members of their families are not eligible to enter competitions or prize draws.

3. ENTRY

Entries to competitions and prize draws must be submitted in accordance with the instructions provided for each campaign. Each person may enter a campaign’s prize draw only once. Competitions and prize draws are not endorsed, sponsored or administered by any third party, such as a social media platform.

4. ENTRY PERIOD

The entry period for each competition or prize draw will be specified separately in the campaign post or entry instructions. Responses, reactions or sign-ups registered after the entry period has ended will not be included in the draw. The Organiser accepts no responsibility for entries prevented by IT-related or other technical issues.

5. PRIZES

The prize will be specified separately for each campaign (such as a package of complimentary tickets to an HKT performance or another product prize). The winner will be selected at random from among the entrants using a computer program or random draw.

6. NOTIFICATION OF THE WINNER AND DELIVERY OF THE PRIZE

The Organiser will notify the winner personally (e.g. by email or private message) and/or in a post on a social media platform. If the winner cannot be reached within a reasonable period, a posted prize is returned as undeliverable due to incorrect contact details, or the entrant is found to have acted in breach of these rules or the law, a new winner will be selected. As a rule, the prize will be delivered within one week of the winner being determined.

The Organiser reserves the right to disqualify and remove from the draw any entrants who attempt to misuse the entry process or improperly influence the results.

7. ORGANISER’S LIABILITY

By accepting the prize, the winner releases the Organiser from all liability and costs that may arise from entering the competition or accepting and using the prize. However, this release does not limit any statutory rights granted to consumers under consumer protection legislation.

The Organiser’s liability towards entrants is limited to the quantity and value of the prize offered in the competition or prize draw. The winner is responsible for any other costs associated with accepting or claiming the prize.

The Organiser is responsible for paying the statutory lottery tax on the prizes referred to in these rules. Prizes cannot be exchanged for cash or another product. By entering a competition or prize draw, entrants agree to comply with these rules and the Organiser’s decisions concerning them. The Organiser reserves the right to amend these rules by announcing any changes on its website.

8. PROCESSING OF PERSONAL DATA AND PUBLICATION OF NAMES

Personal data collected in connection with a competition or prize draw will be processed solely for the purposes of conducting the draw and notifying the winner. The data may be used for direct marketing only if the entrant has provided separate consent for this purpose (e.g. when joining the Teatteriin club or subscribing to HKT’s newsletter). By entering a competition or prize draw, entrants grant the Organiser the right to publish the winner’s first and last name on HKT’s website, social media channels and in marketing materials.